SUSI saves time and provides a better service using Eircodes

Posted by Monika Ghita | Nov 10, 2016

During the recent Eircode Success Stories Conference, Paul Spring, ICT Manager at Student Universal Support Ireland, reviewed the results of Eircode and Autoaddress implementation, finding that it helped them save time and provide a better service.

Eircode saved SUSI 2666 hours in the last six months. Paul also noted that the implementation process was simple. Linking Autoaddress to Google maps has allowed SUSI to automate a previously time-intensive manual process and to improve customer service and internal efficiencies.

The benefits to date have been amazing, including:
- accuracy (of address/location),
- removal of data-entry errors,
- consistency in application of the scheme,
- increased automation,
- time-saving – 2666 hours saved in six months.

SUSI blog

In its fifth year of operation, SUSI (Student Universal Support Ireland), a government initiative replacing 66 grant-awarding authorities, is being praised for its improved performance.

SUSI has already received more than 105,000 applications this year and will award in the region of €370 million in grants this year. In order to meet the challenges posed by such numbers, SUSI introduced a number of improvements, including the implementation of Eircodes and Autoaddress.

SUSI blog 2 

SUSI is using the Eircode, Autoaddress and Google Maps integrations to determine how far students live from their college, and these automatically calculate the distance for each applicant.

The student begins to type their Eircode or address and the Autoaddress auto-complete API presents matching addresses. The full address then appears in the form and the exact location information of the Eircode is used by SUSI to automatically calculate the applicant’s distance from the college which they plan to attend, which is used to determine the payment rate for those who qualify for a grant.

In previous years SUSI assessors had to manually check the distance on Google Maps. According to SUSI's Graham Doyle:

“The use of Eircode has enabled us to programme our systems and the calculated distance now comes in from the application form and removes the need for manual intervention.”

@ 2016

For more information, comment and interviews with Autoaddress please call 01 514 3439 or email

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